Privacy Policy

1. Who We Are

Soomoja.com is a shopping tool operated by Soomoja Solutions. Our platform connects sellers with consumers, ensuring access to authentic product information and allows sellers to reach new and wider markets. This Privacy Policy applies to all personal data collected by Soomoja Solutions through our website and mobile applications.

2. The Data We Collect About You

Personal data refers to any information that can identify you directly or indirectly. We collect your personal data to provide tailored products and services, as well as to analyze and improve our offerings. The types of personal data we collect include:

A. Information You Provide Us:

• Contact details (e.g., name, postal addresses, phone numbers, email addresses)
• Demographic information (e.g., date of birth, age, gender)
• Online registration information (e.g., password, authentication details)
• Payment information (e.g., credit card details, billing address)
• Responses to questionnaires (e.g., customer satisfaction surveys)
• Competition entries or submissions
• Marketing preferences (where applicable)

B. Information We Automatically Collect or Obtain from Third Parties:

• Device information (e.g., IP address, operating system, browser type)
• Unique identifiers associated with your device
• Browsing behavior (e.g., pages visited, products viewed, searched, or purchased)
• Usage details (e.g., time spent on pages, date and time of visits)
• Information from third parties (e.g., carriers, payment providers, merchants)

You may choose whether to allow us to use your personal data for personalized experiences or targeted advertising by selecting the relevant options during registration. You can opt out or adjust your preferences at any time by closing your account or emailing privacy@soomoja.com.

3. Cookies and Other Identifiers

We use cookies—small files placed on your device—to distinguish you from other users and enhance your browsing experience. For more details, please refer to our Cookie Notice. You can manage cookie preferences through your browser settings.

4. How We Use Your Personal Data

We use your personal data to operate, provide, develop, and improve our products and services, including:

• Registering you as a new customer
• Processing and delivering your orders
• Managing your relationship with us
• Enabling participation in promotions, competitions, and surveys
• Improving our website, applications, and services
• Recommending products or services that may interest you
• Facilitating access to offerings from our partners and vendors
• Complying with legal obligations, such as identity verification
• Detecting and preventing fraud

5. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal grounds:

• Consent: E.g., when you agree to receive marketing emails (you can withdraw consent anytime via the “unsubscribe” link).
• Performance of a Contract: E.g., using your details to process and deliver your orders.
• Legitimate Interests: E.g., improving our services or understanding customer needs, provided your privacy rights are not unduly affected.
• Compliance with Law: E.g., meeting legal obligations requiring the use of your data.

6. How We Share Your Personal Data

We may share your personal data with third parties for the following purposes:

• Order Fulfillment: Sharing with sellers, carriers, or payment processors to deliver products or services.
• Service Providers: Engaging third parties for functions like data analysis, marketing assistance, or customer service.
• Business Transfers: Transferring customer data as part of a sale or acquisition of business assets.
• Fraud Prevention: Sharing with organizations to reduce fraud or credit risks, or to comply with the law.

When sharing your data, we require third parties to use it in accordance with this Privacy Policy and applicable laws, limiting their use to specified purposes and our instructions.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. This includes:

• The duration of our ongoing relationship with you
• Periods required for legal, business, or consumer needs (e.g., limitation periods for legal claims)

Once no longer needed, we will securely delete or anonymize your data.

8. Data Security

We have implemented measures to protect your personal data from unauthorized access, loss, alteration, or disclosure, including:

• Encryption of sensitive data during transmission
• Limiting access to authorized personnel only
• Procedures to address suspected data breaches (with notifications to you and regulators as required)

9. Your Legal Rights

You have rights under data protection laws, including:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Erasure: Request deletion of your data.
• Objection: Object to certain types of processing.
• Restriction: Restrict processing of your data.
• Portability: Request transfer of your data to another party.
• Unsubscribe: Opt out of emails or newsletters.

To exercise these rights or close your account, contact us at privacy@soomoja.com. We may refuse requests that are unreasonable or where identity verification is incomplete.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and we will notify you if required by law.

11. Contact Information

For questions, concerns, or to exercise your rights, please contact our Data Privacy Officer at privacy@soomoja.com. We will respond to substantiated complaints within prescribed timelines.